In IDIT™ the customer is always at the center! IDIT™ provides an infrastructure to maintain and nurture direct contact with the individual customer. Each individual or company in contact with the organization is managed in a comprehensive yet friendly customer management system, which supports multiple roles such as: client, claimant, service provider, etc.
CRM capabilities enable the insurance enterprise to focus on and respond to the evolving needs of its customers and to ensure efficiency and precision in all customer-related aspects, such as:
- Affinity and club members
- Full, detailed history of customer contacts, events, policies, claims
- Customer & prospect management
- Customer-centric profiling & orientation
- Customer status & portfolio
- Multinational call center
 
The client-centric approach of IDIT™ assures that contacts are entered into the system only once, while the system maintains a complete history of related activities & provides holistic views of the contact’s status at all times
 
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