In IDIT™ the customer is always at the center! IDIT™ provides an infrastructure to maintain and nurture direct contact with the individual customer. Each individual or company in contact with the organization is managed in a comprehensive yet friendly customer management system, which supports multiple roles such as: client, claimant, service provider, etc.

CRM capabilities enable the insurance enterprise to focus on and respond to the evolving needs of its customers and to ensure efficiency and precision in all customer-related aspects, such as:

• Affinity and club members
• Full, detailed history of customer contacts, events, policies, claims
• Customer & prospect management
• Customer-centric profiling & orientation
• Customer status & portfolio
• Multinational call center

The client-centric approach of IDIT™  assures that contacts are
entered into the system only once, while the system maintains
a complete history of related activities & provides holistic
views of the contact’s status at all times